Shipping & Returns
*We are processing all orders asap; however, due to high volume and covid delays, our carriers are backed up which may cause delivery delays.
SHIPPING & RETURNS
The Smartstoy Team takes great pride in providing exceptional customer service. And, for us, that means getting your order out fast and processing returns even faster.
Our shipping policy is simple – we select the most secure, fastest service based on your location upon order, and is often fulfilled via Amazon. That helps us keep costs down for you and for us. Here’s the breakdown:
FREE Standard Shipping (5-7 Days)
Haven’t received your order? Contact us at firstname.lastname@example.org and we’ll look into it ASAP.
SMARTSTOY 30-DAY RETURN POLICY
We’re happy to accept returns for a full refund within 30 days of purchase for any item that has not been opened or used. Follow these easy steps to process your free return:
Ensure your return is unopened in its original packaging.
Visit the DIY Return portal and enter your order number and email address.
Give us 1-2 business days, and then check your email for a prepaid return label.
Securely pack your return and use your prepaid label.
Check your email for return confirmation – refunds are typically processed within 2-3 days of receiving your return.
SMARTSTOY GIFT EXCHANGE POLICY
Receive a Smartstoy gift, but it’s not quite what you wanted? No problem! We’re happy to provide a one-time exchange for an item of equal or lesser value. Just contact us at email@example.com and we’ll get you the gift you want.
QUESTIONS OR COMMENTS?
Please contact us at firstname.lastname@example.org with any questions or comments you may have about our policies. We strive to provide you with a 5-star experience, and we’re ready to help with whatever you need.